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Help Desk

A New Help Desk ...

The Office of Technology is pleased to announce we have a new help desk up and running.  To log into the help desk, click the link at the top of the site or the button to the right. Faculty, staff, and students will use your Microsoft credentials to log in.  Parents you can set up an account using any personal email.  You can still email support[at]rbschool.org to create help tickets as well*.

The new RBS help desk's main screen

In the top left corner of the screen is the main menu.  This will let you navigate to your Help Tickets and the Solutions Center.  The top right has the log-in and sign-up links.  The main search bar will allow you to search through help ticket history and the available self-help articles in the Solutions Center. The dark purple bar in the center is where system announcements appear.  Please make sure to check these before submitting a ticket as they may address your issue.

The Help Desk login screen.

Hours of Operation:

M-F: 8 am – 4 pm

Closed Weekends and Holidays

Tickets entered after hours will be addressed the next business day.

Submit a Ticket

  • I need help with ... (short answer)
  • Describe the problem in detail
  • Attach any applicable screen shots or files.
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    Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx, Max. file size: 50 MB, Max. files: 5.

    • I understand that by submitting this form I am authorizing Riverdale Baptist School (RBS) and/or Zendesk (the Help Desk) to contact me at said email address in regards to my support request. I acknowledge that I have been notified that my email address will not be used for marketing or any other purpose. All communications between RBS, the Help Desk, and myself are proprietary and should not be disclosed to third parties. Please do not use this form for general inquiries. Non-support related submissions will be deleted without response.

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