Help Desk
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Help Desk

The Office of Technology maintains an online help desk, available 24/7. To log into the help desk, click the button to the right (or fill out the form below). Faculty, staff, and students will use your Microsoft credentials to log in.  Parents you can set up an account using any personal email.  You can still email support[at] to create help tickets as well*. Tickets will be answered by staff between the hours listed to the right.

The new RBS help desk's main screen
The new RBS help desk's main screen

In the top left corner of the screen is the main menu.  This will let you navigate to your Help Tickets and the Solutions Center.  The top right has the log-in and sign-up links.  The main search bar will allow you to search through help ticket history and the available self-help articles in the Solutions Center. The dark purple bar in the center is where system announcements appear.  Please make sure to check these before submitting a ticket as they may address your issue.

The Help Desk login screen.
The Help Desk login screen.

Hours of Operation:

M-F: 8 am – 3:30 pm

Closed Weekends and Holidays

Tickets entered after hours will be addressed the next business day.

Submit a Ticket

  • I need help with ... (short answer)
  • Describe the problem in detail
  • Attach any applicable screen shots or files.
    Drop files here or
    Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx, Max. file size: 50 MB, Max. files: 5.

    • I understand that by submitting this form I am authorizing Riverdale Baptist School (RBS) and/or Zendesk (the Help Desk) to contact me at said email address in regards to my support request. I acknowledge that I have been notified that my email address will not be used for marketing or any other purpose. All communications between RBS, the Help Desk, and myself are proprietary and should not be disclosed to third parties. Please do not use this form for general inquiries. Non-support related submissions will be deleted without response.

    • This field is for validation purposes and should be left unchanged.